Terms & Conditions
Please read these terms carefully before using Discount Villa's website, purchasing membership packages, or availing any of our hospitality services.
Agreement Overview
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Member", or "you") and Discount Villa ("Company", "we", "us", or "our"), governing your access to and use of the website www.discountvilla.in, our mobile applications, and all related services including but not limited to membership package purchases, hotel and resort voucher redemptions, destination browsing, and customer support interactions. By accessing or using any part of our platform, you agree to be bound by these Terms in their entirety.
Acceptance of Terms
By accessing, browsing, or using the Discount Villa website or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy, which is incorporated herein by reference.
If you do not agree with any provision of these Terms, you must immediately stop using our platform and services. We reserve the right to deny access to any user who does not comply with these Terms.
You must be at least 18 years of age to use our services. By using our platform, you represent and warrant that you are of legal age to form a binding contract under Indian law. If you are accessing our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
Account Registration & Security
To purchase membership packages and access certain features of Discount Villa, you are required to create a user account. During registration, you must provide accurate, current, and complete information including your full name, email address, mobile phone number, and a secure password.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Discount Villa will not be liable for any loss arising from unauthorized use of your account.
You agree to immediately notify Discount Villa if you become aware of any unauthorized use or security breach related to your account by contacting our support team.
We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being used fraudulently, or violates these Terms.
Each individual may maintain only one active account. Creating multiple accounts to exploit offers, referral programs, or promotions is strictly prohibited and may result in permanent ban.
Membership Packages
Discount Villa offers various membership packages that provide members with exclusive access to discounted stays at partner hotels, resorts, and restaurants across India. The following terms apply to all membership packages:
Package Details & Pricing
Each membership package includes specific details such as the package name, included destinations, number of nights/vouchers, validity period, and pricing (inclusive or exclusive of GST as specified). The package details displayed on our website at the time of purchase constitute the agreed-upon terms of your membership. Prices are subject to change without prior notice, but any price change will not affect packages already purchased.
Validity & Expiration
Each membership package has a defined validity period (e.g., 6 months, 12 months, or 24 months from the date of purchase). The validity dates are clearly mentioned on your membership dashboard and voucher documents. All unused vouchers and benefits will automatically expire at the end of the validity period and cannot be extended, transferred, or refunded unless explicitly stated otherwise in the specific package terms.
Non-Transferability
Membership packages are non-transferable. They are issued in the name of the purchasing member and can only be used by the registered account holder and their immediate family or travel companions as described in the package. Reselling, transferring, or sharing membership credentials with third parties for commercial purposes is strictly prohibited.
Partner Property Availability
While Discount Villa makes every effort to ensure the availability of listed partner hotels and resorts, bookings are subject to room availability at the partner property for the requested dates. Partner properties may have blackout dates, seasonal restrictions, or occupancy limits. Discount Villa will assist you in finding alternative available dates or comparable properties if your first choice is unavailable.
Service Quality
Discount Villa partners with verified hotels, resorts, and restaurants that meet our quality standards. However, the actual services (room quality, food, amenities, hospitality) are provided by the partner properties, and Discount Villa acts as an intermediary platform. Any service-related complaints should be reported to our support team, and we will work with the partner to resolve the issue.
Vouchers & Redemption
Upon successful purchase of a membership package, you will receive digital vouchers that can be redeemed at designated partner properties. The following rules govern voucher usage:
Unique Voucher Codes
Each voucher has a unique code and is linked to your membership. Vouchers are single-use and are marked as "redeemed" once used at a partner property.
Advance Booking Required
Voucher redemption requires advance booking through Discount Villa's platform or support team. Walk-in redemptions without prior confirmation may not be honored by partner properties.
No Cash Value
Vouchers have no monetary or cash-equivalent value and cannot be exchanged for cash, converted to store credit, or applied toward the purchase of a different package.
Inclusions & Exclusions
What is included in each voucher (e.g., room stay, meals, activities) is clearly mentioned in the package description. Any extras not mentioned (such as room upgrades, spa services, minibar, etc.) will be at additional cost payable directly to the property.
ID Verification
Partner properties may require valid government-issued photo ID at check-in for verification purposes. The primary guest's name must match the membership holder's name.
Rescheduling
Confirmed bookings may be rescheduled subject to availability, provided the request is made at least 72 hours before the original check-in date. Rescheduling is allowed up to 2 times per voucher.
Payments & Pricing
All payments on Discount Villa are processed securely through trusted third-party payment gateways. The following terms apply to all financial transactions:
All prices displayed on our website are in Indian Rupees (INR). Applicable Goods and Services Tax (GST) at the prevailing rate will be added to the listed price unless explicitly stated as "inclusive of GST" on the package page.
We accept payments via credit/debit cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, BHIM), net banking, and select wallet services through our payment partners PayU and Razorpay.
A GST-compliant invoice will be generated and made available in your account dashboard immediately upon successful payment. You can also download invoices for your records at any time.
In case of a payment failure or transaction timeout, do not attempt multiple payments immediately. Please wait for 30 minutes and check your account dashboard and bank statement. If the amount is debited but the order is not confirmed, contact our support team with your transaction reference number for prompt resolution.
Discount Villa does not store any sensitive payment information (card numbers, CVV, UPI PINs) on its servers. All payment data is handled directly by PCI-DSS compliant payment gateway providers.
Cancellation & Refund Policy
We understand that plans can change. Our cancellation and refund policies are designed to be fair to both our members and our partner properties:
Important: Membership Package Cancellations
Membership packages are generally non-refundable once the payment is confirmed and vouchers have been issued to your account.
If you request a cancellation within 24 hours of purchase and before any voucher has been redeemed, you may be eligible for a full refund minus processing charges (up to 5% of the package value).
Partial refunds may be considered on a case-by-case basis if significant unused vouchers remain and the request is made well within the validity period. Such requests will be evaluated at Discount Villa's sole discretion.
Booking Cancellations
If you need to cancel a confirmed booking at a partner property, you must inform us at least 72 hours before your scheduled check-in date. Cancellations made within 72 hours of check-in may result in the voucher being marked as "used" without the possibility of rebooking, depending on the partner property's cancellation policy. No-shows (failure to check in on the confirmed date without prior notice) will result in the voucher being forfeited.
Refund Timeline
Where a refund is approved, the amount will be credited back to your original payment method within 7–14 business days. The exact timeline depends on your bank or payment provider. Discount Villa will process the refund from our end within 3 business days of approval.
Cancellation by Discount Villa
In rare cases, if Discount Villa is unable to fulfill a booking due to a partner property closure, natural disaster, or other circumstances beyond our control (force majeure), we will offer you an alternative property of comparable or higher value, or provide a full refund for the affected voucher(s). We will communicate such situations promptly and work to minimize any inconvenience.
User Conduct & Prohibited Activities
By using our platform, you agree to use it responsibly and lawfully. The following activities are strictly prohibited:
Using false identity, fake email addresses, or providing fraudulent information during registration or booking
Attempting to hack, reverse-engineer, or exploit any vulnerability in our website, databases, or APIs
Scraping, crawling, or using automated tools to extract data from our platform without explicit written permission
Reselling, sharing, or commercially exploiting membership packages, vouchers, or access to exclusive deals
Posting defamatory, abusive, harassing, or misleading reviews or content on our platform
Engaging in any activity that could damage the reputation of Discount Villa or its partner properties
Using the platform for any unlawful purpose or in violation of any applicable Indian or international laws
Creating multiple accounts to exploit promotional offers, referral bonuses, or introductory pricing
Violation of these rules may result in immediate suspension or permanent termination of your account, forfeiture of unused vouchers without refund, and potential legal action. Discount Villa reserves the right to investigate and take appropriate action at its sole discretion.
Intellectual Property Rights
All content, design, graphics, logos, trademarks, text, images, videos, software code, and other materials on the Discount Villa website and applications are the exclusive property of Discount Villa or its licensors and are protected under Indian and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use our platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent, except as generally necessary for browsing and using the site.
The "Discount Villa" name, logo, tagline ("Peace of Leisure & Savings"), and all related branding elements are registered trademarks of the company and may not be used without explicit written authorization.
Limitation of Liability & Disclaimer
The Discount Villa website and services are provided on an "as is" and "as available" basis. While we strive to ensure accuracy and reliability, we make no representations or warranties of any kind, express or implied, regarding:
- The accuracy, completeness, or timeliness of information, images, pricing, or availability displayed on our website for any partner property.
- The quality, safety, or suitability of services provided by our partner hotels, resorts, and restaurants.
- Uninterrupted, error-free, or secure access to our website, mobile app, or services.
- That our platform will be free of viruses, malware, or other harmful components.
To the maximum extent permitted by applicable Indian law, Discount Villa, its directors, employees, partners, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) our services.
In any event, our total cumulative liability to you for all claims arising out of or related to the use of our services shall not exceed the total amount you have paid to Discount Villa in the 12 months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Discount Villa, its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
Your violation of these Terms and Conditions or any applicable law or regulation.
Your use or misuse of the Discount Villa platform, services, or any content therein.
Any content or information you provide or submit through our platform.
Your infringement of any intellectual property or other right of any person or entity.
Governing Law & Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bhopal, Madhya Pradesh, India.
Before pursuing formal legal action, both parties agree to first attempt to resolve any dispute through good-faith negotiation and, if necessary, through mediation by a mutually agreed-upon mediator. If mediation fails within 30 days, either party may pursue legal remedies.
Notwithstanding the above, Discount Villa retains the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.
Modifications to These Terms
Discount Villa reserves the right to modify, update, or revise these Terms and Conditions at any time and at its sole discretion. Any changes will become effective immediately upon posting on this page, with an updated "Last Updated" date reflected at the top.
For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you through email, in-app notifications, or by placing a prominent notice on our website. Your continued use of Discount Villa following the posting of revised Terms constitutes your acceptance of such changes.
We recommend reviewing this page periodically to stay informed of any updates. If you disagree with the revised Terms, your sole remedy is to discontinue your use of our platform and services.
Severability & Entire Agreement
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy and any other legal notices or agreements published by Discount Villa on the platform, constitute the entire agreement between you and Discount Villa concerning your use of the website and services, superseding any prior agreements, communications, or understandings, whether oral or written.
The failure of Discount Villa to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Discount Villa.
Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you need clarification on any policy, please reach out to us. Our team is here to assist you.
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Office Address
Lokmat Square, Dhantoli, Nagpur , Maharashtra 440012
We aim to respond to all inquiries within 48 business hours.
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