Privacy Policy
Your privacy matters to us. This policy explains how Discount Villa collects, uses, and safeguards your personal information across all our platforms and services.
About This Policy
This Privacy Policy applies to the website www.discountvilla.in, the Discount Villa mobile applications, and all related services operated by Discount Villa ("we", "us", or "our"). By using our platform — whether browsing hospitality membership packages, creating an account, making a purchase, or contacting our support team — you consent to the data practices described in this policy. We are committed to protecting your personal information and being transparent about how we use it.
Information We Collect
We collect different types of information to provide and improve our hospitality membership services. The information we collect falls into the following categories:
Personal Information You Provide
When you register for an account, purchase a membership package, or contact our support team, we collect information such as your full name, email address, mobile phone number, date of birth, city or state of residence, and billing/shipping address. If you sign up as a partner hotel or resort, we also collect your property details, GST number, and business contact information.
Payment & Transaction Data
When you purchase a membership package or any service through our platform, payment processing is handled by secure third-party payment gateways such as PayU and Razorpay. We do not store your credit/debit card numbers or UPI PINs on our servers. We retain transaction IDs, payment status, order history, invoice details, and membership validity information for record-keeping and customer support purposes.
Automatically Collected Information
When you visit our website or use our mobile applications, we automatically collect certain information including your IP address, browser type and version, operating system, device type (mobile or desktop), referring URLs, pages visited and time spent on each page, click patterns, and geographic location (based on IP address). This helps us analyze traffic patterns and optimize our platform for a better user experience.
Wishlist & Preference Data
We collect information about the packages, destinations, and hotel properties you add to your wishlist, your browsing and search history on our platform, and any preferences you set (such as preferred destinations, trip types, or budget ranges). This data helps us personalize your experience and show you the most relevant offers and recommendations.
Communication Data
If you contact us via our website contact form, email, phone, or WhatsApp, we store the content of your messages, your contact details, and any files or documents you share with us. We also keep records of support requests and their resolution for quality assurance and training purposes.
How We Use Your Information
We use the collected information for the following specific purposes to serve you better:
Account Management
To create and manage your Discount Villa account, verify your identity, and maintain your membership profile and subscription details.
Order Processing
To process your membership package purchases, generate invoices (including GST-compliant invoices), issue vouchers, and facilitate hotel booking confirmations.
Personalized Recommendations
To suggest relevant hotel and resort packages, destinations, and exclusive offers based on your preferences, search history, and wishlist activity.
Customer Support
To respond to your inquiries, resolve issues related to bookings or membership packages, and provide post-purchase assistance including voucher redemption help.
Marketing Communications
To send you promotional emails, WhatsApp messages, or SMS about new packages, seasonal offers, upcoming destinations, and exclusive member-only deals (with your consent).
Platform Improvement
To analyze user behavior, identify trends, fix bugs, improve website performance, and develop new features that enhance your overall experience on Discount Villa.
Legal & Security
To comply with applicable Indian laws and regulations, prevent fraudulent transactions, enforce our Terms & Conditions, and protect the rights and safety of our users and partners.
Partner Coordination
To share necessary booking details (such as your name and phone number) with partner hotels and restaurants to facilitate your reservation and check-in experience.
Data Sharing & Disclosure
We value your trust and never sell your personal data to any third party for advertising or marketing purposes. We may share your information only in the following limited circumstances:
Partner Hotels & Resorts
When you redeem a membership voucher or make a booking through our platform, we share your name, contact number, and booking details with the respective partner property to facilitate your stay. We only share the minimum information necessary for the reservation.
Payment Processors
We use trusted, PCI-DSS compliant payment gateways like PayU and Razorpay to process your transactions. These processors receive your payment details directly and are bound by their own strict privacy and security policies. We never have access to your full card details.
Analytics & Service Providers
We may use third-party services such as Google Analytics, email delivery platforms, and customer support tools to help us operate and improve our platform. These providers process data on our behalf and are contractually obligated to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information if required to do so by Indian law, a court order, or a government or regulatory authority. We may also disclose information if we believe in good faith that such disclosure is reasonably necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
Data Security
Protecting your personal information is a top priority at Discount Villa. We employ industry-standard security measures to prevent unauthorized access, disclosure, modification, or destruction of your data.
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS certificates, ensuring your information remains private during transit.
Secure Infrastructure
Our servers are hosted on secure, enterprise-grade cloud infrastructure with firewalls, intrusion detection systems, and regular security patches applied.
Access Controls
Access to personal information is restricted to authorized Discount Villa employees and contractors who need it to operate, develop, or improve our services.
Password Protection
User passwords are stored using strong one-way hashing algorithms (bcrypt). Even our own team cannot view your actual password in the database.
While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continually review and strengthen our security practices to stay ahead of evolving threats.
Data Retention
We retain your personal data for as long as your Discount Villa account is active or as needed to provide you services. We also retain and use your data as necessary to comply with our legal obligations (such as maintaining financial records as required by Indian tax and accounting laws), resolve disputes, and enforce our agreements.
If you choose to delete your account, we will remove your personal data from our active systems within 30 days. However, certain data may be retained in anonymized form for statistical and analytical purposes, and some data may be retained longer if required by law (for example, purchase transaction records for tax audit purposes are kept for a minimum of 8 years as required under the Income Tax Act).
Inactive accounts that have not been accessed for more than 24 months may be flagged for review and potential archival or deletion, with prior notification sent to your registered email address.
Your Rights
As a Discount Villa user, you have the following rights regarding your personal data. You can exercise these rights at any time by contacting us:
Right to Access
You can request a copy of all personal data we hold about you. We will provide this information within 30 days of your request.
Right to Correction
If any of your personal information is inaccurate or incomplete, you can update it directly through your Discount Villa profile settings or contact us for assistance.
Right to Deletion
You can request deletion of your account and associated personal data. Please note this action is irreversible and will result in loss of your membership benefits, voucher history, and wishlist.
Right to Withdraw Consent
You can opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or contacting our support team. This will not affect the lawfulness of any processing done before your withdrawal.
Right to Data Portability
You can request your data in a structured, commonly used, and machine-readable format so you can transfer it to another service provider if you wish.
Third-Party Links
Our website may contain links to external websites operated by our partner hotels, resorts, restaurants, payment gateways, social media platforms, or other third parties. These links are provided for your convenience and informational purposes only.
We have no control over the content, privacy policies, or practices of any third-party websites. We strongly encourage you to review the privacy policy of every website you visit before sharing any personal information. Discount Villa is not responsible for the privacy practices or the content of such external sites.
Children's Privacy
Our platform and services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18 without verified parental consent, we will take steps to delete that information from our servers immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the details provided below so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will:
- Post the updated Privacy Policy on this page with a revised "Last Updated" date.
- Send a notification email to your registered email address informing you of the key changes.
- Display a prominent notice on our website or app for a reasonable period after the update.
Your continued use of Discount Villa after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about our data practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.
Email Us
Call Us
Office Address
Lokmat Square, Dhantoli, Nagpur , Maharashtra 440012
We aim to respond to all privacy-related inquiries within 48 business hours.
Contact UsAlso Read
Please also review our Terms & Conditions which govern your use of our services.